This Shipping & Delivery Policy is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-commerce) Rules, 2020, and applies to all purchases made on the Bodhi Bliss Soap Co. website.

Order Processing & Dispatch

• Orders are shipped from our authorised warehouses using reputed logistics partners.
• Domestic orders (India) are processed within 1 business day, excluding Sundays and public holidays.
• Orders are dispatched only after successful confirmation of payment.

Estimated Delivery Timelines

• Once dispatched, domestic orders are typically delivered within 3–5 business days, depending on the delivery location.
• Delivery timelines are indicative and may vary due to factors beyond our control, including logistical constraints, weather conditions, or regional accessibility.

Delivery Schedule

• Deliveries are made Monday to Saturday between 10:00 AM and 6:00 PM, excluding public holidays.
• We do not offer time-specific delivery slots.

Shipping Charges (India)

• Free domestic shipping is offered across India on eligible orders, unless otherwise specified at checkout (for example, trial or promotional orders).
• Any applicable shipping charges, if charged, will be clearly displayed before order confirmation in compliance with applicable e-commerce rules.

International Shipping, Customs & Import Duties

• Shipments may be subject to customs duty, import duty, handling charges, or other government-imposed taxes in the destination country.
• These charges are not included in the order value or shipping fees displayed on the website.

Customers are advised to:

• Verify applicable customs duties and taxes on official government portals of the destination country.
• Ensure compliance with local cosmetic import laws and regulations before placing an order.

• All such charges are solely the responsibility of the customer.
• Bodhi Bliss Soap Co. shall not be liable for payment of any customs or import duties.
• If a shipment is returned due to non-payment of applicable customs or import charges, any associated logistics or return handling costs may be adjusted as per applicable policies.

Delivery Acceptance & Responsibility

• All shipments require acknowledgement and signature upon delivery.
• If you are unavailable, you may authorise an alternative recipient (family member, colleague, neighbour).
• Once the delivery is accepted, Bodhi Bliss Soap Co. shall not be responsible for loss, theft, or damage arising thereafter.

Non-Delivery & Force Majeure

We shall not be held responsible for delays or non-delivery caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Transport disruptions
• Acts of public authorities

Important Order Information

• Cash on Delivery (COD) is not available.
• All orders must be prepaid at checkout.

• No Returns | No Exchanges | No Refunds
• Due to the nature of our personal care products and hygiene standards, all sales are final once the order is placed.

• Please review product details carefully
• Check ingredients, usage instructions, and order details before completing your purchase.

By clicking "Place Order", you confirm that you have read, understood, and agreed to this policy.

Consumer Support & Grievance Assistance

• In compliance with the Consumer Protection (E-commerce) Rules, 2020, customers may contact us for order-related assistance at:
• 📧 info@bodhiblisssoap.com
• All shipping-related concerns will be addressed in a timely and reasonable manner.

Policy Updates

• Bodhi Bliss Soap Co. reserves the right to update or modify this Shipping & Delivery Policy at any time.
• Any changes will be published on this page and shall apply prospectively.